To access your site, you'll need to point a domain or subdomain at our servers. When you type that address, your web browser knows where to go on the Internet to bring the requested page back to you. Think of it like a postal address to your house. Knowing the address is important to get to the right place.


We will provide an IP address (a number and periods) to you. You'll use this "text string" in your domain registrar's control panel. 


If you know how to comfortably complete this process, go for it. If you'd like help:


  1. Make sure that you may log into your registrar.  If you cannot log in, contact your registrar directly or use their "Recover Password" function. You must be able to log in for our team to assist you.
  2. Check that you have permission to add/update the Domain Name Servers (called "DNS" for short) for your domain. We are going to add/update the "address" to "point your domain/subdomain" to our location. Keep in mind you may change settings back at any time.
  3. If you are pointing the domain to your site, update the A record to our IP address.
  4. If you are pointing a new subdomain to your site, add an A record to our IP address and a time-to-live ("TTL" for short) of 30 minutes (or something similar).
  5. Inform us that you made this change.

If you want us to do it with you, then contact us and ask for a screen sharing session. We'll look and talk you through it.

DNS records sometimes take minutes to update and sometimes hours. Be patient. To check when the public can see your updated DNS settings, you may use a tool such as MXToolbox.

We will confirm that your DNS is set up correctly. If incorrect, we'll contact you to explain what needs to be done. This makes it easy for you.

We rarely log into a customer's domain control panel unless instructed to do so in writing. You'll need to provide the login credentials in a secure manner (such as using PrivNote). This way, we avoid a situation where you might think, "we changed something we should not have." Rather, the goal is stability and control. Again, if you desire help, we recommend a screen sharing session.